Stay safe online. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Go to virginmedia. kkd1. My Virgin Media App. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. However, I do not have any of the specified wall sockets available. com. - 5250024 Don’t have virgin media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart. Virgin Mobile. Stay safe online. We're here to help. I make the order with Quick Install, but I don’t have any wall socket in my house. Hi, I just received my hub. Get the Hub ready by connecting the wires. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. 1 ACCEPTED SOLUTION. Security. Virgin Media; My Virgin Media; Shop; Help; Virgin. Manage Your Account. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Virgin Media Wall Socket. Switched On Families. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. There is a cable coming from outside into my - 5368947. I got a self setup broadband kit but have no Virgin media wall plug. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Standard Member. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Browse Virgin Media Virgin Media Community. Virgin Media Quickstart set up. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. FYI it was push-fit, not screw on, even though the receiving socket on the. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I end up calling and the person on the phone said its been - 5401028. Virgin Media Wall Socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Pop the power cable into a nearby plug socket, and turn it on. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Virgin Phone Switchover. Account -. Tudor. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I'm a Very Insightful Person, I'm here to share knowledge. Not all properties have a socket, just a cable. Account - Mobile. I don't work for Virgin Media. Go back to normal router mode as soon as the test is done. New Install Assistance. Manage Your Account. Learn more. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you do have a socket you can post a photo here. Should I cancel and request an engineer to install. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. #12. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. 11-11-2022 12:53 - edited 11-11-2022 12:58. I'm very sorry to hear about the non wall socket. those who understand binary and those. Follow these steps to install your virgin Media Broadband, TV and Phone service. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. John_GS. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. Stay safe online. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Also there will be an external, often brown, omnibox. Unscrew the white cable with the black collar. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. 0. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. --. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Don’t plug the power cable into a plug socket yet. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. There is a wire within the box but it’s too short to reach and also does n. It is really quite simple. Cihank617. I don't work for Virgin Media. I don't see a virgin media wall socket. Mark as New; Bookmark this message; Subscribe to this message. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Hey Juanr, thank you for. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Or if the other end of the white cable is in a more useful. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. No virgin wall socket in my house. RedTomato said: I removed my Virgin cable about a month ago. We're here to help. Hi there , welcome to our forum and thanks for your post. Tudor. 1 ACCEPTED SOLUTION. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. Re: No Virgin media wall socket. I have also checked outside and there is no box either on my property or on my boundary wall. Give the pre-installs team a call on 0800 052 1734. The NTL cable termination box is outside. 0. on 27-01-2023 17:22. on 15-02-2022 10:03. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Had arranged self-install as per suggestion from VM. Virgin Media; My Virgin Media; Shop; Help;. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. We'd love to assist with this, I will send you a PM here soon so we can look into what's. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 0 Kudos. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sign in . No wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Either way. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 1 Kudo Reply. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. 7; 0; 0; CoachDanny. Plug into the wall socket. My Virgin Media App. on 21-02-2023 19:59. Learn more. Or call and get a manned install if you really want a wall socket installed. I have looked everywhere but can't seem to find one. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Step 2. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Push fit the VM-supplied lead onto the socket. My Virgin Media App. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Turn on and start the Box. Live TV uses co-ax cables. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . He could see the set up I already had. A Ti-Vo was installed in one of the upstairs bedrooms. Tudor. Learn more. on 21-08-2023 20:36. My problem, like many others is the main phone line is in one room and the hub in another. I've selected self installation and have realised I have no vm wall socket. Thank you. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Browse Virgin Media Virgin Media Community. Manage Your Account. Some properties do not have a wall socket, only a cable. on 05-12-2022 15:05. 0 Kudos Reply. When phone connected to the wall socket, no dial. I am going to cancel. Vonage 2nd line. The box and cables may have been removed by the previous occupiers. Account - Cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The pre-install team number is 0800 052 1734. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. My Virgin Media App. Options. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have virgin media 1ghz. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. com. So yes, following many takeovers, this is now your Virgin Media connection. When phone connected to the wall socket, no dial. Can I order an engineer please. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Virgin Media; My Virgin Media;. Step 3 - Label the box – a letter came with the. Joining in Options. Learn more. It is easier to decorate without wires and boxes so I would like to hear your expe. I am so sorry to hear that you seem to be missing a wall socket in the home. Sorry to see that you have been having issues with connecting your equipment. Browse Virgin Media Virgin. The metal box in photo 3 looks like a likely contender. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Security matters. Packages. Broadband and phone deals. Please help. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Manage Your Account. Virgin Mobile. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. cable from wall. All the cabling is the property of Virgin Media and must not be touched. But I have no Virgin Media Wall socket in my - 5339557. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. i received an installation kit for my broadband but my property. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. No, the ethernet cable is for a wired device if you have one. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Sign in . We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Security matters. Joining in. Browse Virgin Media Virgin Media Community. If you can get Quickstart, you can choose one of two delivery options. Manage Your Account. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Hi i have received my broadband package but i don't have virgin media socket in the wall. . Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve just lived into my new house and received my Virgin box. It has two outputs on the left of the wall box. The phone number doesn't connect you. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. VM BB TV Landline. #12. Re: Wall socket. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I wanted to check with people on here before trying to get an engineer in, just. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If you have no luck you will need a technician’s install. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). There were many cable companies that originally built the networks in the early 1990s. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. However, I do not have any of the specified wall sockets available. Connect the Hub’s power cable with the blue tab. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Options. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Other than that we don’t have one. My Virgin Media App. The new cables from your Quick Start kit will be push fit. I've had a quickstart and they sent it but there is no previous virgin connection. Thank you. I can only find the TV socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Re: No Virgin Media wall socket internally. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I need an engineer. Joining in Options. Explain what needs to be done and book an engineer visit. No Virgin media wall socket on. Stream from Virgin Media. Just joined. Stay safe online. The wall socket I have within my home does not appear to be working. We recently applied for a virgin package of tv, phone and broadband. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. But I have actually managed to get through to the technical team over chat. 0 KudosVery poor advice. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. I don't work for Virgin Media. i opted for the self install, however on inspection we - 5180915. Learn more. we’ve just moved in to our new house. log into hub3 - 192. Options. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. I'm a Very Insightful Person, I'm. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable going in will be a double. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Need to contact Virgin Media Customer. Had my kit sent to a home we’ve just moved into. Options. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. on 23-10-2022 13:36. - 5156775. We're here to help. Managing Your Account - Cable. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. ThanksThe box and cables may have been removed by the previous occupiers. Stay safe online. . Grab the adapter we provided and plug it. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. -a power cable for the hub's adapter. The OUT terminal from the Technetix isolator has a terminator cap on it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos Reply. TV box - 15 mins. Customer since 1993. Feb 22, 2022. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I'm a Very Insightful Person, I'm here to share knowledge. Trace any cables coming out of it and check the ends of them. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Browse Virgin Media Virgin Media Community. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Virgin Media Wall Socket. Or you may be quicker than average! You won’t be involved the whole time. Ethernet is ideal & recommended, reliable wireless is fine. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Browse Virgin Media Virgin Media Community. I have the new one as I. com on 15-02-2022 10:03. My Virgin Media App. There is no way I can insert the isolator cable into the - 5223924. Explain what needs to be done and book an engineer visit. 0800 052 1734-----Damaged Wall socket. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. I'm here to share knowledge, I don't work for Virgin Media. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Learn more. Plug the cables into the Hub.